Call Us Direct:

Toll free in North America:   800 889-9430
     Order Fax:   509 293-6621

International customers call USA direct:   509 293-6636
     International Order Fax:   509 293-6621

Mailing/Shipping Address Information:

Equipment warehouse for ALL shipments. Includes, repairs, returns and service:
                 120 S Columbia St.   Wenatchee,   WA   98801
Billing and Administration ONLY:
                 120 S Columbia St.   Wenatchee,   WA   98801
Remit all payments to:
                 120 S Columbia St.   Wenatchee,   WA   98801

Email Us:

IQ REMARKETING Sales Email:   sales@iqremarketing.com
IQ REMARKETING Service Email:   customersvc@iqremarketing.com
IQ REMARKETING Customer Service:   accounting@iqremarketing.com

Terms of Sale:

Corporate: Domestic company purchase order, Net 30 days
Small Business/Individual: MC, Visa
International: Bank wire transfer, Visa/MC/Amex
Shipping Terms/Rates: FOB source, freight costs posted on order

3 Day Money Back Guarantee: No customer should buy equipment without the ability to return it if it isn't what they wanted. We offer a quick, no hassle money back guarantee on all products we sell. We ask that you let us know right away when you receive the product, within 3 days upon receipt, before shipping it back.

10 day Trial Exchange: If you want to try something else that works better, we offer a no hassle exchange for a different product within 10 days upon receipt of original product.

20 day return policy for Wrong item/Configuration: Miss-pick (shipment is not what you ordered) are always are allowed a return within 20 days after receipt of item. Do not ship product back to us without first requesting a return authorization number (RMA):    Return Request

Warranty:

New equipment is warranted by IQ REMARKETING for out of box failures only. Once you begin to use the equipment it must be repaired by the manufacturer, under their warranty program. Used equipment is warranted fully by IQ REMARKETING for 30 days, or can be extended to 1 year, depending upon the product, and will be repaired for any reason, except obvious customer abuse, which is defined as screen breakage, case breakage or other severe trauma inflicted upon the equipment which is not normal use.

Service:

Software Pre-Loading and Imaging: If you would like your equipment pre-loaded with your software, please submit your data file as an attachment with your instructions. If you think you would like this service but are not sure how to obtain your software, or you have questions regarding versions, operating systems or other, contact us    Software Support

Hardware Repair and Support: Existing customers on a maintenance contract or existing customers requesting hardware repair may submit a service request on-line, and track the service order:    Service

Troubleshooting or Software Issues: Please contact us, and include a daytime phone number as we will need to discuss the issue directly in order to diagnose the problem.    Software Support

Rental Equipment: Rental equipment is warranted to work for the rental period. Hardware repairs will be treated as warranty repairs and downtime will be credited back as extra rental time, however, no refunds will be made for downtime. Rental periods are weekly and monthly. You must order equipment advance of your requested start date to allow for shipping, configuration, and testing by your staff.